Calls

Reevaluating Calls

Manage external call logs.

This view provides endpoints to retrieve, delete, and list call logs for external users. A call log represents a record of a communication event, including details such as the agent involved, the call ID, and the outcome of the call. This information is crucial for monitoring and evaluating the performance of agents and the quality of interactions.

Required only when call_logs is “all” OR is number of first N calls. Only either of agent_id or assistant_id is required

POST

observability

call-logs-external

rerun_evaluation

curl --request POST \
  --url https://new-prod.vocera.ai/observability/v1/call-logs-external/rerun_evaluation/ \
  --header 'Content-Type: application/json' \
  --header 'X-VOCERA-API-KEY: <api-key>' \
  --data '{
  "call_logs": "<any>",
  "agent_id": "<string>",
  "assistant_id": "<string>"
}'

{
  "count": 123,
  "next": "http://api.example.org/accounts/?page=4",
  "previous": "http://api.example.org/accounts/?page=2",
  "results": [
    {
      "id": 123,
      "timestamp": "2023-11-07T05:31:56Z",
      "duration": "<string>",
      "success": true,
      "is_reviewed": true,
      "feedback": "<string>",
      "call_ended_reason": "<string>",
      "customer_number": "<string>",
      "agent": 123,
      "call_id": "<string>",
      "status": "success"
    }
  ]
}

Authorizations

X-VOCERA-API-KEY

string

header

required

API Key Authentication. It should be included in the header of each request.

Query Parameters

page

integer

A page number within the paginated result set.

page_size

integer

Number of results to return per page.

Body

call_logs

any

required

List of call log IDs, int or string all to process

agent_id

string

ID of the agent associated with this call log

assistant_id

string

ID of the assistant associated with this call log

Response

200

application/json

count

integer

required

Example:

123

results

object[]

required

string | null

Example:

"http://api.example.org/accounts/?page=4"

string | null

Example:

"http://api.example.org/accounts/?page=2"

Getting Call Logs Deleting Call Logs

curl --request POST \
  --url https://new-prod.vocera.ai/observability/v1/call-logs-external/rerun_evaluation/ \
  --header 'Content-Type: application/json' \
  --header 'X-VOCERA-API-KEY: <api-key>' \
  --data '{
  "call_logs": "<any>",
  "agent_id": "<string>",
  "assistant_id": "<string>"
}'

{
  "count": 123,
  "next": "http://api.example.org/accounts/?page=4",
  "previous": "http://api.example.org/accounts/?page=2",
  "results": [
    {
      "id": 123,
      "timestamp": "2023-11-07T05:31:56Z",
      "duration": "<string>",
      "success": true,
      "is_reviewed": true,
      "feedback": "<string>",
      "call_ended_reason": "<string>",
      "customer_number": "<string>",
      "agent": 123,
      "call_id": "<string>",
      "status": "success"
    }
  ]
}

API Reference

Authorizations

Query Parameters

Body

Response